On the initial login, the screens will walk you through the process of selecting and answering challenge questions and setting up a shared secret. You may be asked a challenge question from time to time to verify your identity. A shared secret is a phrase of your choice that you see on the password screen with each subsequent login. If you do not see the shared secret on the password screen after set up, stop immediately and call customer service at 1-855-353-2854 – 8:00 a.m. to 5:30 p.m. Monday-Friday, or email at CustomerService@Rural1st.com.
To make payments or disbursements in Online Banking, you must first add a bank account.
It’s easy to pay your Rural 1st bills online using our Pay Now feature in Online Banking.
If you are a first-time user, you will need to set up your bank account prior to using Pay Now. Bank accounts can be set up in Online Banking through the Transfer/Payment feature under Account Info/Payment. Once a bank account is set up, the Pay Now feature is available.
Internet Explorer 7.x - 9.x, Firefox 5.x - 8.x, Safari 4.x or 5.x (Mac OS only) and Adobe Acrobat Reader.
Contact our E-Business support line at 1-855-353-2854 – 8:00 a.m. to 5:30 p.m. Monday-Friday, or email at CustomerService@Rural1st.com.
Enrollment takes only a few minutes and you may begin using your online account right away.
The Home Screen displays a summary of all your accounts, including account balances, interest rate and payments due.
To view account details, highlight the account row and click the information bubble to the left of the Account Summary. You will see a pop-up box with details about this account. Click "CLOSE" button when finished.
To view transaction details, highlight the account row and click the "Account Activity" button below the Account Summary. Transaction details from the last 13 months are displayed.
Online Banking tables can be customized to suit your needs by dragging and dropping the columns. You can also change column widths. To save changes, click "Settings" in the upper right on the screen and then "Save" in the pop-up box. Additional settings can be adjusted in the pop-up box.
You can print any table in Online Banking by clicking the "Print" icon in the top right of the screen. You can export tables by clicking the "Export" button at the bottom of the screen.
Additional instructions and features can be found in the Help section at the top right of the screen.
The Statement and Bills tab in the top navigation will display links to annual statements, monthly statements and your most recent bill within the last 60 days.
Simply log out when you are finished.
Request Online Statements in a few simple steps.
You can view draft information in the Transaction Details.
Haven't found the answer you need? Call customer service at 1-855-353-2854 – 8:00 a.m. to 5:30 p.m. Monday-Friday Eastern Time, or email anytime at CustomerService@Rural1st.com.